Sity88 Terms & Conditions – Official Rules of Malaysia's Betting Platform

Welcome to sity88, an online sports betting and casino platform operating under a licence issued by a recognised regulatory authority. These Terms & Conditions ("Terms") cover all aspects of your use of the sity88 platform, including the website, mobile application, and any related services we provide.

By registering an account, accessing the platform, or using any sity88 service, you confirm that you have read, understood, and agreed to be bound by all terms contained in this document. If you do not agree with any part of these Terms, please discontinue use of the sity88 platform immediately.

Sity88 reserves the right to update or amend these Terms at any time without prior notice. Changes take effect immediately upon publication on the platform. Continued use of sity88 following any such changes constitutes your acceptance of the revised terms.

To be eligible to register and use sity88's services, you must meet all of the following criteria without exception:

• Aged 18 years of age or older at the time of registration
• A Malaysian citizen or lawful permanent resident who is physically located in Malaysia when using the platform
• Have full legal capacity to enter into a binding agreement
• Must not have been previously banned or suspended by sity88
• Not an employee, contractor, or immediate family member of a sity88 employee

Sity88 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within 7 working days may result in a temporary account freeze until verification is complete.

Each player is only permitted to hold one (1) active account at sity88 at any one time. Creating multiple accounts — whether using different personal details or different payment methods — is strictly prohibited and may result in the closure of all associated accounts.

During registration, you are required to provide the following information accurately and in full:

• Full name as shown on your official identification document
• Malaysian identity card number (MyKad) or a valid passport
• An active email address that belongs to you
• An active Malaysian mobile phone number
• Accurate date of birth

If you suspect your account has been accessed without authorisation, please contact the sity88 support team immediately via live chat within the platform.

Sity88 accepts deposits in Malaysian Ringgit (RM / MYR) only. All supported payment methods are available to Malaysian users exclusively. The following payment methods are accepted:

All deposits must be made from an account or digital wallet registered in your own name. sity88 reserves the right to reject any deposit suspected of originating from an unauthorised source or a third-party account. Rejected deposits will be refunded in full within 3–5 business days.

Sity88 is committed to processing all valid withdrawal requests promptly and transparently. Withdrawals to e-wallets such as Touch 'n Go eWallet, GrabPay, DuitNow, and Boost are typically completed within 5 to 15 minutes. Withdrawals to bank accounts via FPX take between 30 minutes and 2 hours, depending on banking hours.

The following conditions must be met before a withdrawal can be processed:

• Full identity verification (KYC) must be completed — a copy of your MyKad or passport is required for your first withdrawal
• Any active bonus rollover requirements must be fully completed
• Account must be active and not under investigation
• The minimum withdrawal amount is RM30 per transaction
• Withdrawals must be made to the same payment method, or one associated with the method used for the deposit

All bonuses and promotions offered by sity88 are subject to the specific terms and conditions stated alongside each offer. The following general terms apply to all promotions on sity88 unless explicitly stated otherwise:

• Every deposit promotion carries a rollover (wagering requirement) that must be met before any withdrawal can be made
• Only one deposit bonus may be active at any one time
• Claimed bonuses cannot be transferred or shared between accounts
• Sity88 reserves the right to void any bonus if fraud or abuse is suspected
• Unused bonuses that expire within the validity period will be automatically forfeited

The sity88 Loyalty Programme (VIP) operates on a points system calculated automatically based on your total wagering activity. VIP points cannot be directly redeemed for cash, but they unlock rewards, higher withdrawal limits, and a range of exclusive perks at each tier.

All bets accepted and confirmed by the sity88 system are final and cannot be cancelled by the player, except under circumstances explicitly stated in the relevant game rules. A bet is considered accepted as soon as the system confirmation is received by the player.

• All bets are placed in Malaysian Ringgit (RM)
• Minimum and maximum bet limits vary by game type and table
• Sity88 reserves the right to refuse or limit any bet without providing a reason
• In the event of a technical disruption during a bet, sity88 reserves the right to declare the bet void and refund the stake
• Any attempt to exploit software bugs or odds errors will result in the cancellation of the bets concerned

Sity88 employs encryption technology and a multi-layered security system to ensure the integrity of all bets. Every betting transaction is recorded and retained for audit and dispute resolution purposes.

Sity88 offers Sports Betting across a wide range of local and international leagues and tournaments, including the Malaysia Super League, EPL, La Liga, UEFA Champions League, badminton, esports (MPL Malaysia, PUBG Mobile), tennis, and more. The following specific rules apply to all sports bets:

• The odds displayed at the time a bet is accepted are the applicable odds — odds are not applied retroactively
• Live (in-play) bets are final once accepted by the system, even if the odds change at the same moment
• Match cancellation by the organiser: all bets on that match will be voided and stakes refunded in full
• Match suspension exceeding 12 hours from the original scheduled time: bets are voided and stakes returned
• Parlay (accumulator) bets require all selections to win; a single voided leg does not typically void the entire ticket — please refer to the specific parlay rules for details

All casino games at sity88 — including slots, baccarat, blackjack, roulette, dragon tiger, sic bo, and Live Casino games — run on software from certified providers that have been independently verified. The RTP (Return to Player) rate for each game is available for review in the respective game information section.

• The outcome of all slot and casino table games is determined by certified RNG and cannot be manipulated
• For Live Casino, all rounds and card hands are conducted in real time and fully recorded
• In the event of a stream interruption during a live casino game, any affected rounds will be voided and bets refunded
• Winnings from casino games are credited to your account balance immediately after each round ends
• Minimum and maximum bet limits vary by table — please check the limits before joining a specific table

Sity88 reserves the right to temporarily suspend any game for maintenance or updates. No compensation will be paid for service interruptions arising from scheduled maintenance.

Sity88 reserves the right to suspend, freeze, or close any account at any time if the account is found to be involved in, or suspected of involvement in, any of the following:

• Providing false or misleading information during or after registration
• Bonus or promotion abuse, including the use of multiple accounts
• Attempted fraud, money laundering, or any other illegal activity
• Use of third-party software, bots, or automated methods to gain an unfair advantage
• Disruptive, threatening, or offensive behaviour towards staff or other players
• Violation of any part of these Terms

Players who wish to voluntarily close their account may do so by contacting the sity88 support team. All eligible balances will be returned once the identity verification process is complete.

Sity88 is fully committed to responsible gambling practices. We believe betting should be an enjoyable form of entertainment, not a source of financial stress or personal hardship. The following responsible gambling tools and policies are available to our players:

• Deposit Limit: Players can set daily, weekly, or monthly deposit limits in the account settings section
• Loss Limit: Set a maximum loss amount you are comfortable with over a given period
• Betting Limits: Set a bet limit per game to keep your spending in check
• Self-Exclusion: Request a temporary account restriction (7 days to 12 months) or a permanent self-exclusion
• Time Reminder: An alert will notify you once you have been playing for the duration you have set

Sity88 also partners with responsible gambling awareness organisations and supports initiatives to protect vulnerable individuals. Our platform uses a problem betting pattern detection system, and our team will reach out to players showing signs of concern to offer assistance.

Sity88 reserves the right to amend, update, or replace any part of these Terms at any time in response to operational requirements, legal changes, or platform policy updates. The latest version of these Terms is always available on the sity88 website, and the date of the most recent update will be displayed at the top of the document.

For amendments that materially affect players' rights or obligations, sity88 will endeavour to provide notice via email or in-platform notification at least 7 days before the changes take effect, unless the amendment is required for urgent legal or security reasons.

• Continued use of the platform following any amendment to the Terms constitutes acceptance of the updated Terms
• Any dispute arising from the use of sity88 must first be resolved through sity88's official complaints procedure
• This document is governed by the applicable laws of the jurisdiction in which sity88 operates
• Should any provision of these Terms be found invalid, the remaining provisions shall continue in full force and effect